Refund and Returns Policy – Kharidiye

At Kharidiye, we are dedicated to ensuring that our customers are completely satisfied with their purchases. While we do not offer refunds, we are committed to providing easy returns and hassle-free replacements for all our computer and tech components. Our goal is to guarantee that every product you purchase meets your expectations, and in case there are any issues, we offer a smooth replacement process to make things right.

Our Replacement Policy

We understand how important it is to receive high-quality PC components, motherboards, graphic cards, accessories, and more for your tech needs. That’s why we provide a replacement policy to ensure your satisfaction. If you encounter any issues with your order, we are here to offer a replacement for defective or damaged products.

Replacement Eligibility

Replacement Time Frame: You are eligible for a replacement request within 3 days of receiving your order. After this period, we unfortunately cannot offer replacements.
Condition of the Product: The product must be in its original, unused condition. It should not have been damaged or altered after delivery.
Product Packaging: Please ensure that the product is returned with all original packaging and accessories, including manuals, cables, and any other parts that came with the item.

How to Request a Replacement

If your item arrives damaged or defective, simply follow these easy steps to initiate a replacement:

Contact Us: Reach out to our customer service team by phone or email within 3 days of receiving your order.
Provide Details: Share the order number, details of the issue with the product, and any supporting images or videos that show the defect or damage.
Return the Product: If the issue is verified, you will be provided with instructions on how to return the item. Please ensure the product is packed securely to avoid further damage during transit.
Receive Your Replacement: Once the returned product is inspected, we will send you a replacement product at no extra cost.

What’s Not Covered by Our Replacement Policy

While we are committed to offering replacements, there are certain situations that are not covered under our policy:

Change of Mind: We do not offer replacements if you simply change your mind after the product is delivered.
Physical Damage After Use: Any damage that occurs after the product has been used or opened is not eligible for replacement.
Missing Components: If any parts or accessories are missing from the product after delivery, a replacement request cannot be processed unless the product was faulty on arrival.

Why Choose Kharidiye’s Replacement Policy?

We take pride in offering a transparent and customer-centric approach when it comes to returns and replacements. Here’s why our policy stands out:

Quick & Hassle-Free: We aim to process all replacement requests quickly so that you can get back to enjoying your new PC accessories or computer hardware without any unnecessary delays.
Customer Satisfaction Guaranteed: Our primary goal is to ensure that you are satisfied with your purchase. If your item is defective, we’ll take care of it and ensure you receive a replacement that meets your expectations.
Quality Assurance: We only deal with top-quality PC components and tech accessories. If there’s an issue with the product, we want to make sure you get the best possible solution—a replacement.

Additional Terms and Conditions

Processing Time: Replacement processing may take up to 7-10 business days, depending on the inspection of the returned item.
Shipping Costs: In cases where the product is defective or damaged upon arrival, the return shipping costs will be covered by us. For any non-defective products, customers are responsible for the return shipping costs.
Product Availability: If the exact product is out of stock, we will provide you with an alternative product of equal value.

Get in Touch

Have questions about the refund and return process? Contact us directly through our Contact Us page. Our team is always ready to assist you and ensure you have a smooth experience with your Kharidiye purchase.

Why Shop at Kharidiye?

At Kharidiye, we are more than just a PC components supplier. We are your trusted partner in the world of tech. Offering reliable returns and replacement policies is just one way we ensure that our customers are happy with every purchase. With a wide range of graphic cards, motherboards, PC accessories, and other computer components, we guarantee you the highest quality products. Plus, our customer support is always here to guide you through the buying process, delivery, and any issues you may face with the product.

We want you to be confident in your tech purchases, knowing that Kharidiye stands behind every product with excellent customer support, a clear replacement policy, and top-quality products. Shop with confidence at Kharidiye, where your satisfaction is our priority!